Is it a wasp, a hornet or a honey bee?
You cannot reliably tell from close range, and you should not try. Wasps are typically smooth and narrow-waisted and build papery nests, while honey bees are fuzzier and live in wax comb. If you are unsure, describe what you see from a distance and let the call-taker help decide which service you need.
The distinction matters because Africanized honey bees are widespread in Arizona, and a bee colony in a wall is not treated like a nest of paper wasps under an eave. Swarm season in a normal year runs from mid-March to late October, with most swarms in May and June.
If you suspect honey bees, the bee swarm removal page covers what to do and what never to do, and the guide to bee swarms in Phoenix explains the season.
A technician can tell on arrival, from a safe distance, and will say which it is.
Why should I never go near a nest on a ladder?
A ladder puts you off balance, close to the nest and unable to retreat quickly. A colony can respond to vibration or spray with many stings at once, and a fall from a ladder while being stung is a serious injury. Do not approach or spray a nest at height; call a technician instead.
Many DIY attempts fail not because the spray is wrong but because the position is. Reaching up, holding a can at arm's length, and then trying to climb down while insects pour out is the worst arrangement possible. The people who get hurt are often the ones who thought the nest was small.
Spraying from the ground at a nest overhead also fails in a common way. Some of the colony is out foraging, they return to a nest that has been disturbed, and they find you instead.
Wasp spray cans sold in stores have a label with directions, and a technician follows the label for professional products as well. The advantage is equipment, protective clothing and experience, not magic.
- Do not climb a ladder toward a nest
- Do not spray a nest above head height
- Do not knock a nest down or hit it with a hose
- Do not block the entrance of a nest inside a wall
- Do not stand in the flight path, which is a straight line to and from the entrance
What should I do if wasps are already inside my house?
Stay calm, keep the door to the room closed, and do not swat at them. A few wasps indoors can mean a colony in the wall or ceiling behind them. Call a technician, describe where the wasps appear, and do not seal the hole outside, because that can push the colony further into the house.
Wasps entering a room are often following light or lost, but repeated appearances in the same room point to a colony nearby. Note where they come from, whether it is a light fixture, a vent or a wall socket plate, and tell the technician.
Do not spray into a wall or a vent. The insects can spread into the room, and the product can end up where you do not want it.
If anyone has been stung many times, or has trouble breathing, swelling of the face or throat, or dizziness, call 911. That is an emergency for a medical service, not for a pest company.
How do I keep wasps from rebuilding in the same place?
Take away what drew them: close gaps in eaves and soffits, screen vents, keep water sources like drips and open pet bowls tidy, and clear the nest once treated. A sheltered, undisturbed spot invites a return. Check eaves and patio covers every few weeks in the warm months.
A technician can show you the spot that attracted the colony. It might be a gap behind a fascia board or an unscreened vent, and closing it is a small job compared with doing the removal twice. Exclusion and sealing covers that kind of work.
Water matters in a dry climate. Wasps gather at dripping hose bibs, pool edges, drip lines and pet bowls, so a leak can be a draw, and fixing it removes a reason to visit.
Look up regularly. Nests start small, and a nest the size of a coin is much easier to deal with than one the size of a dinner plate.